Cancellation Policy – Vertex

At Vertex, we strive to provide flexible and convenient services for our customers. This Cancellation Policy outlines the terms under which bookings can be canceled, rescheduled, and refunded.

1. Cancellation by Customer

Customers may cancel their booking through the Vertex platform under the following conditions:

• Free Cancellation:
  Cancellations made within the allowed time window (e.g., before service preparation or dispatch) will not incur any charges.
• Late Cancellation:
  Cancellations made after the allowed time window may be subject to a cancellation fee.
• No-Show:
  If the customer is unavailable at the scheduled time and location, the booking may be marked as a no-show, and the full service fee may be charged.

2. Rescheduling

Customers may reschedule their booking based on availability:

• Rescheduling is subject to time and operational constraints
• Repeated rescheduling may not be allowed
• Additional charges may apply in certain cases

3. Cancellation by Vertex

Vertex reserves the right to cancel or reschedule any booking due to:

• Adverse weather conditions
• Safety concerns
• Technical or operational issues
• Unavailability of staff

In such cases, customers will be notified, and:

• A full refund will be issued (if payment was made), or
• The booking will be rescheduled at no additional cost

4. Refund Policy

• Eligible refunds will be processed according to the cancellation terms
• Refunds may take several business days to reflect depending on the payment method
• Non-refundable fees (if applicable) will be clearly communicated

5. Service Preparation

Once the service team has been dispatched or preparation has begun:

• Cancellation may no longer be free
• A partial or full charge may apply

6. Force Majeure

Vertex shall not be held responsible for cancellations or delays caused by events beyond our control, including but not limited to natural events, government restrictions, or emergencies.

7. Policy Updates

Vertex reserves the right to modify this Cancellation Policy at any time. Continued use of the platform constitutes acceptance of any updates.

8. Contact Us

For any cancellation-related inquiries, please contact Vertex through our official support channels.